Shipping policy

ORDER PROCESSING

Orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from shipping transit time.

During product launches, holidays, or periods of high demand, processing may take slightly longer.

ESTIMATED DELIVERY

Standard delivery within the United States generally takes 7–15 business days after processing.

Some orders may arrive sooner. Remote locations, carrier delays, customs processing, severe weather, holidays, and high-volume periods may extend delivery times.

All delivery dates are estimates and are not guaranteed.

ORDER TRACKING

When tracking is available, you will receive a shipping confirmation by email.

Tracking information may take 2–5 business days to begin showing movement after a label is created or a parcel is transferred between carriers.

MULTIPLE PACKAGES

Products from the same order may ship separately or arrive at different times because we work with fulfillment partners.

You will not be charged additional shipping fees when we divide an order into multiple packages.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate delivery address at checkout.

Contact immediately if you notice an error. We cannot guarantee address changes after fulfillment begins.

Fleurelle is not responsible for delays, failed deliveries, or losses caused by an incorrect or incomplete address provided by the customer.

LOST, DELAYED, OR MARKED-DELIVERED PACKAGES

If tracking has not updated for an extended period, or if a package is marked delivered but cannot be located, please check with household members, neighbors, your building’s management office, and the local carrier first.

If the package still cannot be located, contact [SUPPORT EMAIL] with your order number and tracking information. We will review the shipment and assist with the available carrier process.

Carrier investigations may take several business days. A replacement or refund is not guaranteed until the investigation is completed.

INTERNATIONAL ORDERS

If international shipping is offered at checkout, customers are responsible for applicable customs duties, import taxes, brokerage fees, and local carrier charges.

Customs processing may extend the estimated delivery time.

CONTACT US 
For shipping questions, contact [SUPPORT EMAIL] and include your order number.